Technical Lead

remote
Toronto, Ontario, Canada .
full-time . April 14, 2025

Description

About us

Trew Knowledge is a fast-paced and rapidly growing digital marketing agency focused on delivering world-class, innovative solutions for some of the world’s largest Brands. As the only Canada based WordPress VIP Gold Agency Partner, we proudly deliver award-winning solutions that leverage our innovative vision, technical prowess, and unmatched customer service.

Our team of dedicated professionals align themselves with our clients’ particular business goals, through a holistic approach, creating digital development, brand strategy, and customer identity management solutions to take the customer’s brand to a higher level.

We are currently looking for a Technical Lead who brings a deep expertise in building and maintaining medium to complex web solutions for various clients in various industries. This role is ideal for someone who is passionate about digital innovations and who has a strong commitment to excellence and growth.

This is a full-time permanent position and fully remote, with the possibility to work from our downtown Toronto office for residents of that area.

About the role

As a Technical Lead, your role will be to define the technical vision, framework and standards for all technical aspects of the digital solutions that we build for our various clients. You will work in close collaboration with other teams such as design and product & project management to ensure the technical vision aligns with the needs of our clients. You will also play a support role with our web developers by empowering them in the resolution of technical issues and challenges.

What you will do specifically

Understand user needs and define the technical vision, framework and standards to be presented to development teams accountable for the delivery of client digital solutions.
Set technical aspects for each project including the programming languages to be used and the tools required for project completion.
Drive the high-level architectural discussions with the project team and other stakeholders to ensure product strategy is supported.
Partner with Product Owners and development teams to review the overall technical vision and break down feature epics into user stories and tasks.
Create and maintain detailed technical design documents and ensure the maintenance of these documents.
Lead Sprint demos and work with Product Owners and development team during backlog refinement and resolution of technical issues and challenges.
Perform code reviews and ensure best practices are applied to align with the business’ overall strategy.
Oversee the technical implementation of digital initiatives by working closely with developers to ensure all aspects of the website development are properly implemented.
Troubleshoot and resolve technical issues promptly to minimize disruptions and maintain project momentum.
Respond to technical questions directed to members of the project teams and other stakeholders.
Support the resolution of post-production product issues through ticket review and ticket grooming, outlining clear tasks for the production team and client action, if needed.
Obtain all necessary input for each identified issue, adjust time estimates, if needed, and partner with team members to action work required in the resolution of client issues.
Lead weekly scrums to ensure identified issues are being addressed without delay, support the team with any technical issues, and ensure ticket SLAs are being met.
Review and validate Pull Requests in preparation for production quality assurance and move tickets to live state.
Generate detailed reports with a focus on relevant development metrics and KPIs, focusing on the accomplished, planned, and blocked tasks.
Mentor and coach development team members by providing honest and constructive feedback.
Identify opportunities to optimize internal processes, improve development workflows, and introduce new tools or frameworks.
Stay current with emerging technologies and assess their potential impact and value to the agency and its clients.

What you need to succeed

Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or equivalent
5+ years of hands-on software engineering experience with a track record of delivering mid to large size projects
2+ years of experience leading teams, ideally in web or application development
Experience working in a client-facing environment and translating business goals into technical plans
Experience working with Agile Hybrid teams and practices
Experience managing and prioritizing effectively
Solid understanding of WordPress at the enterprise level (WordPress VIP)
Proficient in Node.js, Vue.js, HTML, CSS, Javascript, Git, cloud-based systems – Microsoft Azure
Knowledge of database concepts, both SQL and NoSQL
Proven ability in the development and maintenance of effective client relationships and demonstrated commitment to strong customer service.
Excellent written and verbal communication skills
Excellent problem-solving and critical thinking
Strong leadership and organizational abilities
Proven ability to manage priorities and meet deadlines while being adaptable and able to work well under pressure.

What we offer

Remote work and work-life balance.
Competitive compensation package
Career development and growth.
Generous paid time off (vacation, sick days, personal time, etc).
Group insurance coverage for Canadian employees, including extended health, dental, vision and travel.
A new MacBook Pro laptop plus a $1000 allowance for home office equipment.
Learning & development yearly budget.
A dynamic team of individuals who are passionate about what they do and who are eager to welcome you aboard!

If you see yourself in this role and you possess the required qualification, we want to hear from you!

At Trew Knowledge, we embrace our diversity and inclusiveness, and we strive to create an environment where everyone feels valued, respected, and heard. We are committed to attract, develop, and retain our individuals without discrimination on any ground protected by applicable law, with the goal to create a strong team. We believe that a diverse workforce from all backgrounds with broad perspectives and creative ideas can benefit our clients, our partners and all of us as collaborators.

As much as we would like to be able to respond to every applicant, we will only contact the ones who qualify for an interview and wish to thank everyone for their interest in our business and available position.

Compensation

$90,000.00 - $100,000.00 per year

Know someone who would be a perfect fit? Let them know!